Terms and Conditions

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Terms and Conditions

Terms and Conditions


To use or sign-up on our website, You are obliged to accept and agree in full the terms and condition of "Epic Systems" online shopping mall.
By using the site's services you acknowledge the fact that you have read and understood the terms and conditions declared herein.
These terms have been created to protect its members and to provide a safe, convenient, online shopping environment. With emphasis on fair trading practices.

Article 1 (Applicable Laws)
	
This site is created and controlled by Epic Systems
Your use of this site is governed by, construed and enforced in accordance with the laws of the specific country where your membership account has been registered
Disputes arising from your use of this site are exclusively subject to the jurisdiction of the courts of the specific country where your membership account has been registered

Epic Systems Co., Ltd. is the proprietor of the website and shopping mall, 
Nonetheless, it is not the direct merchant for the mail order sales within the shopping mall. 
The localized direct merchant or distributor is the responsible party for the obligations and responsibilities concerning goods, product information and transactions in the shopping mall.


Article 2 (Definition of Terms)
Mall: "The Company" that provides the goods and services to members, through information technology.
It is the virtual facility for all trade transaction between the company and its members.

User: Are the general term use for all individuals who access, browse, visits the site. 
Members or Non-members.

Members: Are users who signed-up for the Mall membership.
Agrees to the terms and conditions of the mall, and provided adequate personal information to receive membership benefits.

Non-Members: Refers to individuals who visits, browse the site but do not sign-up as Mall members.

User ID: Are the set of letters and numbers registered and use by members as authentication of identity before accessing the mall's service.

Password: Are the set of codes registered and used by members to verify identity for the protection of member's accounts.

Termination: Is the members cancellation of contract with the mall by withdrawal of membership. 

Article 3 (Agreement Specification and Revision)

1. The contents of this agreement and the company's necessary information. Such as, Office address, Name of company representative, Business registration number, Contact information. (Phone, FAX, E-mail address, etc.) will be posted on the home section of the mall and are readily available for all users.

2. This will immediately take effect upon agreement during membership sign-up.

3. These terms comply with relative laws as follows; Company "E-commerce Act, Electronic Signature, Information technology promotion and protection Act, Door to Door Sales act etc.

4. Should the company amend its Terms and conditions the effective date and the valid reason for revision of the current Terms and Conditions. Will be posted at the Home section of the mall 7 calendar days before the revised terms will take effect and a mail will be sent to all the members to be informed of the new terms. Members at this moment should evaluate its stand on the new proposed terms.

5. Amendment of Terms and conditions will immediately apply to all members After the 7day grace period.

6. For members who do not show conformity on the revision of terms and conditions Should inform the responsible department before the new term takes its effect, refer to the notice on paragraph 4.

7. Matters not set forth in these Terms and conditions. Will follow International enacted consumer protection guidelines and relevant laws on electronic transactions. 

Article 4 (Provision and Amendment of Services)

1. "Mall" will perform the following tasks.

A) Provide information about goods or services and conclude purchase agreement.
B) Conclude purchase agreement to: Sell and deliver.
C) Other duties prescribed by the business.

2. The "Mall" can change the product specifications and quantities A notice will be posted on the item location.
3. The "Mall" is responsible to provide users with a good description of the service contract or technical specifications of the product. In this regard, the "Mall" thereby to compensate for the damage suffered by users in case of incorrect information given. However, the "Mall" will not be held liable on willful misconduct or negligence from the buyer.
4. The "Mall" has the responsibility to file and issue necessary documents, during purchase and delivery of goods and services. Including the issuance of export and custom documents. 

Article 5 (Service Interruption)

1. The "Mall" computer, communication and network system Will experience interruption / slower connection. Due to routine maintenance and inspection.
2. In the case of service disruptions, members will be notified beforehand.
3. During this service interruption, the "Mall' will not be held liable for all Delays and damages on users and 3rd party affiliates, However the “Mall” will settle problems that arises during this period.
As long as the matters are within the “Mall’s” capability and Area of Responsibility. 
Article 6 (Membership , Withdrawal, Forfeiture, etc.)

1. User's membership and withdrawal procedure will correspond with the "Mall" terms and conditions.
2. Upon withdrawal of membership, all registered personal data will be deleted from the database. 

Article 7 (Purchase Request)

"Mall" users can purchase items on the mall by the following procedure.
1. Entering legal Name, Address, Telephone number, email address. Fax Number, Company Owner, Business registration numbers.
2. Correct selection of goods and services.
3. Choosing Payment method.
4. Agreement to the Terms and conditions. 

Article 8 (Formation of Contracts)

Following article #7 will enable a user to successfully purchase from the "Mall".
A purchase is void if the following conditions are the same as below;
A) Submitted purchase application is incomplete, contains false information and omission of necessary information.
B) Proper application should be filed for the purchase contract to be valid. 

Article 9 (Payment Method)

Settlement of payment can be done through the following Methods: 
1. Bank Transfer (T/T)
2. PayPal 

Article 10 (Notification of payment, changes and cancellation of Purchase)

1. When the user has purchased an item. A notification will be sent to inform of the purchase. 
2. Upon receipt of the order, the application will be checked for inconsistencies. And will proceed to the confirmation of order and arrange shipment. 
3. User's request for change or cancellation of purchase should be done immediately before shipment. 
4. For cancellation of orders, contact customer service immediately within 3 days after the order was made. 
Or the cancellation will be void. Contact information are located at the home screen (Hotline Numbers, Email, Messenger) 

Article 11 (Shipping and Point System)

Shipment of purchased goods, the "Mall" is responsible to ship the goods within the specified time. After the purchase which is within 3 working days.

Shipping Method:
Shipping method may vary depending on consumer location, consumer request
And ordering type.

Delivery Time:
Delivery time varies on location and date of purchase. (If purchase was made a day before the weekends or the holiday)
Buyer Location: Delivery time will vary depending on the availability.
Of the shipping service on certain areas Delay on delivery can be from 5~20 days.
Custom Issues: For certain reasons items are hold on customs of the receiving country, (Due to certain laws and policy) The company will not be held liable for the delay and will not compensate for any custom duties or obligations. This issue will be consumer’s responsibility.
 

Article 12 (Warranty, refund, return and exchange)
Please review these policies carefully as they are the terms of sale that govern your purchases at the “Epic Systems” mall. 

Warranty Policy
A. The company follows 1 year limited warranty. Start from the date of receipt of the product.
B. All products in the “Mall” have warranty and undergone meticulous inspection before shipment.
C. Products damaged as a result of abuse, misuse, improper repairs or maintenance, improper installation, tampered, forged, alteration or modification will not be covered by the warranty.
D. Coverage includes;
A) Trouble-shooting
B) Maintenance
C) Repairs

E. Products subject for A/S services undergo rigid inspection from trained engineer to determine and investigate the damage and authenticity of the product.
F. Upon purchase of our items you are entitled for the A/S support. Start from the receipt of product.
G. Troubleshooting and Repair is free at this period of time. Only the sending fee and related TAX charges are shouldered by the buyer. Thus, the seller will shoulder any recurring fees on sending of the repaired items back to the buyer’s country.
H. For warranty issues and claim contact the customer service, for additional information and requirements.
I. Other than the terms provided in this warranty policy, there are no other warranties, express or implied for any of the “Mall’s” products. 

Please review these policies carefully as they are the terms of sale that govern your purchases at the “Epic Systems” mall. 

Return & Refund Policy
A. To provide a safe and fair trading experience the “Mall” allows a 10-day return/refund policy for goods purchased on the mall.

B. Return Request will be accepted within 10 days after receipt of the item.

C. This service is offered to cover the following issues.

1. DOA Defective product, upon receipt.
2. Damage due to shipment and/or handling.
3. Items fail to meet merchantable quality, and adequate performance, which do not match original description.
4. Incorrect products.
5. Other purposes, like dissatisfaction.


D. Upon receipt of the refunded item, We will return full product price,
Consummated fees such as the shipping, handling charges and Tax duties, are non-refundable. Refunded payment will be deposited automatically to your account after receiving the refunded product.

E. Products damaged as a result of abuse, misuse, improper repairs or maintenance, improper installation, tampered, forged, alteration or modification will be void for return or refunds.

F. Products subject for Return or Refund undergo rigid inspection from trained engineers to determine and investigate the damage and authenticity of the product.

G. Countermeasures:
Upon acknowledgement of request, the customer service
Will offer alternatives to resolve the problem

H. Refund limitation
Refund is not permitted if the product is;
Improperly packaged (not in its designated box)
Negligent packaging
Counterfeit labels
Switched labels
Label/barcode/manufacturer’s seal is tampered
Mismatched serial nos.
Evidence showing misuse of the product
Improper usage
Has missing spare parts

I. Contact Customer’s service immediately for additional info and requirements. 

Article 13 (Privacy Policy)

This privacy policy sets out how we use and protects any information that you give Epic Systems when you use this website.
Epic Systems is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Epic Systems may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. 

What we collect
We may collect the following information:
name and job title
contact information including email address
Bank account, credit card details.
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Authentication of identity
Transaction purposes (Shipment and payment)
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to third-party web sites
This Site may provide links to other third-party World Wide web sites or resources. Epic Systems makes no representations whatsoever about any other web site which you may access through this Site. Because Epic Systems has no control over such sites and resources, you acknowledge and agree that Epic Systems is not responsible for the availability of such external sites or resources and is not responsible or liable for any Content, advertising, products, services or other materials on or available from such sites or resources. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature. References on this Site to any names, marks, products or services of any third parties or hypertext links to third party sites or information are provided solely as a convenience to you, and do not constitute or imply an endorsement, sponsorship or recommendation of, or affiliation with the third party or its products and services. Epic Systems makes no representation or warranty as to any third party Content, products or services, and you agree that Epic Systems shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such third-party Content, products or services available on or through any such site or resource.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to info@epic.co.kr
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.



Article 14 (Copyright Policy)

Copyright [year(s) of first publication - “2020" [Epic Systems] 
(1) Ownership of copyright 
The copyright in this website and the material on this website (including without limitation the text, computer code, artwork, photographs, images, music, audio material, video material and audio-visual material on this website) is owned by us and our licensors. 

(2) This copyright notice 
We grant to you a worldwide non-exclusive royalty-free revocable license to: 
(a) view this website and the material on this website on a computer or mobile device via a web browser; 
(b) Navigate and use the website for your own [personal and non-commercial] use. only. 
We do not grant you any other rights in relation to this website or the material on this website. In other words, all other rights are reserved. 
For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast or show or play in public this website or the material on this website (in any form or media) without our prior written permission. 

(4) Data mining 
The automated and/or systematic collection of data from this website is prohibited. 

(5) Permissions
 You may request permission to use the copyright materials on this website by writing to [info@epic.co.kr] 

(6) Enforcement of copyright 
We take the protection of our copyright very seriously. 
If we discover that you have used our copyright materials in contravention of the licence above, we may bring legal proceedings against you seeking monetary damages and an injunction to stop you using those materials. You could also be ordered to pay legal costs. 
If you become aware of any use of our copyright materials that contravenes or may contravene the license above, please report this by email to [info@epic.co.kr] 

(7) Infringing material
 If you become aware of any material on our website that you believe infringes your or any other person's copyright, please report this by email to [info@epic.co.kr] 



Article 15 (Limitation of Liability)

Epic Systems will not be liable for any damages of any kind arising out of or relating to the use or the inability to use this site, its content or links, including but not limited to damages caused by or related to errors, omissions, interruptions, defects, delay in operation or transmission, computer virus, line failure, and all other direct, indirect, special, incidental, exemplary or consequential damages even if Epic Systems has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. notwithstanding the foregoing, Epic Systems total liability to you for all losses, damages, and causes of action, including but not limited to those based on contract, or otherwise, arising out of your use of this site, its content or links, shall not exceed the amount you paid to access this site.



Article 16 (Pricing)
The pricing on the website Prices are subject to change without prior notice.
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Privacy Policy Guide

Privacy Policy Guide
Usage	Category	Retention Period
User Identification	ID, name, password	Until the time of withdrawal from Membership
Notifications of customer service use, identification of users for CS response	Contact (E-mail, Mobile phone number)	Until membership is Cancelled
I agree to the contents of the Privacy Policy Guide.
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